How many cleaners will handle my project?
Regular cleaning consist of two team members; heavy and super cleans can include up to five cleaners.
How will your cleaners have access to enter?
You could leave the door unlocked. Put a key under a mat. We can meet you at the destination. We can enter using a lockbox or use a garage door code, the choice is yours.
Which areas do you currently service?
Columbus, Ohio and the surrounding areas. We will travel up to 1 hour out.
What if I need to cancel my service?
If you need to cancel service or skip a cleaning day, a 48-hour notice is required before your scheduled service date. The sooner we know the better. Your notice will allow us to reassign our cleaners to other appointments. All cancellations without a 48 hour notice or if we arrive and can not get inside to clean, you will be charged $70. - This payment is due in full before we will reschedule another service date. All cancellations must be made with the office by email or phone – please do not give the message to your cleaner. Please consider our scheduling/preparations and that we are reserving a time slot to serve you.
What should I do with my pets during the house cleaning?
If you have pets, they must be secured at all times. Our teams are instructed not to enter a house if they believe an animal is a threat. Restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our cleaner arrive. Otherwise we may not be able to provide service, and you may be charged a late cancellation fee.
Do I need to stay while the cleaning is being done?
Feel free to stay or run errands while the cleaning is being done; although we do ask that you return at least 10 minutes before the time is due to expire - so a house walk through can be completed while the cleaners are still onsite.
How does your hourly service work?
All of our house cleaning services are billed hourly. Our packaged start at 2 hours up to 8 hours. Our cleaners are instructed to begin with bathrooms and kitchens first and or any other area or item you prioritize. Our 2-hour minimum is more for maintained homes and apartments. We RECOMMEND more time for a Move Out/Move In cleaning services.
IF YOU'RE A PET OWNER-- we require a minimum of 3 hours with 2 cleaners.
MOVE OUT/IN CLEANING for larger homes almost, always require more cleaning time, especially if its a deep clean. We RECOMMEND a minimum of 3.5 hours/3 cleaners for MOVE OUT CLEANING for larger homes that have 2.5+ bathrooms. Once the maximum hours you have chosen have been reached, the cleaners are obligated to stop even if the entire cleaning checklist has not been completed. Our cleaners take GREAT PRIDE in providing QUALITY cleaning service-----when you accept our bid WITH THE RECOMMENDED AMOUNT OF CLEANING TIME---you can't go wrong and you will be a happy customer!
A thorough MOVE OUT/MOVE IN cleaning can be time-consuming. Our cleaning specialists ARE NOT SPEED CLEANERS we are detailed cleaners and it takes time to thoroughly detail clean a resident. We DO NOT guarantee that all items on your priority list will be completed, so it's very important that you list your priority items in order and be precise.
Since our move out/move in cleaning rates are charged by the hour we cannot refund nor return to finish any areas that were not completed within the paid timeframe. We can only guarantee that our cleaners will work as fast as possible while still providing quality service for the specified amount of time quoted above. It's best to pay for more time than needed just to make sure everything is address; we'll gladly refund any portions back if it takes less time to complete. We log the time spent in your home, starting from when we arrive at your doorstep until we have said our goodbye.
Rochelle has been with RHR since 1999; her job is to ensure all customers are 100% satisfied with all our services and that all projects are completed successfully.
Freda has been with RHR since day 1. She was quickly promoted to supervisor as her cleaning skills and people personality are extraordinary. Freda always seems to go above and beyond the cleaning call of duty.
Anna brings leadership experience and a vibrant personality and "can do" attitude. Anna takes great pleasure in making our customers happy. We're happy to have you Anna!
Cleaning Specialist/Lead Trainer
Angie has been with RHR since day 1; Angie has mastered the art of cleaning a kitchen. She uses her skills quite well. She loves her job and will make sure your project is handled with the RHR care.
Whitney has recently rejoined our team in 2018 - Whitney takes great pride in providing quality service. Thank you Whitney, we appreciate all you do!
Shawna just recently joined our team in 2019! Welcome, glad to have you Shawna.
Jean joined RHR Cleaning in 2014. A dirty bathroom can't stand a chance when Jean's on the scene. She's the bathroom buster upper! Jean is also a trainer and takes great pride in doing an excellent job and were so thankful to have her.
Kelly recently joined RHR Cleaning. Welcome to the team Kelly!
Alexys recently joined RHR Cleaning. Welcome to the team Alexys!
LaVuanshe recently joined RHR Cleaning. Welcome to the team LaVuanshe!
Dionne has been with us since September 2016. Dionne is very dependable and a great worker. Thanks Dionne for all that you do!
Dawndra enjoys doing a great job and making sure her customers are happy. Thanks Dawndra!
Vanessa understands quality cleaning and is determined to go above and beyond her call of duty. Thanks Vanessa!
Michael is our dynamic duo - he's our lead handyman/power washer. Thanks Michael.
Scheduling Coordinator/Backup Cleaning Specialist
Dreama helps us coordinator our day-to-day duties; she keeps us organized and on schedule. We are so glad to have you Dreama.
Carpet, Floors and Upholstery Tech
Raymond has been cleaning carpets & commercial floors since the 1980's. Raymond is our carpet & floor cleaning master. He knows floors, Upholstery and carpet!
Carpet, Floors and Upholstery Tech
Ron has been with us since 2015 and he does his job with great pleasure and professionalism. Thanks Ron, for always working so hard, you're appreciated!