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Other Services - News and Updates

Disinfecting, Sanitizing and Cleaning RHR Cleaning Services
Safety First
Disinfecting, Sanitizing and Cleaning Is NOW More Important than EVER. Disinfecting uses chemicals to kill germs. While it doesn’t necessarily clean dirty surfaces or remove germs, it kills germs and can lower the risk of spreading infection. Sanitizing is removing and lowering numbers of germs to a safe level, as judged by public health standards.

With the COVID-19 outbreak, the health and safety of our team members and customers are our #1 priority. We have expanded our knowledge of how to properly clean and disinfect during this time, offering a reliable and thorough disinfecting and sanitizing cleaning service for the Central Ohio.

As part of our protocols, our Cleaning Specialists have heightened their already rigorous cleaning and disinfecting procedures to maintain a healthy environment for our customers and team members. We’ve instructed our team members who may not be feeling well to stay home and contact their doctor if they’re experiencing flu like symptoms. If a customer is not feeling well or experiencing flu-like symptoms or has tested positive for the flu or coronavirus, we ask that you please reschedule your service visit appropriately.

Our Cleaning Specialists will continue to switch out all cleaning cloths and mopheads between homes and thoroughly launder them between usage. Our cleaners ALWAYS use hand sanitizer and will wash their hands with soap and water upon arrival and on departure of all jobsites. We will continue to keep the recommended 6 feet from people. Our cleaning trays, supply bottles, equipment and equipment handles are cleaned with a disinfectant after each jobsite and a deeper cleaning is performed at the end of each day. Our Cleaning Specialists will wear disposable gloves (and masks if needed). We will also wash our hands immediately after disposing of the gloves. We will always continue to use clean clothes for each jobsite. Our cleaners will give special attention to commonly touched surfaces in your home or office.
We hope your happy with our services
#Happiness
If you think your cleaners deserve a high-rating and would like to provide a tip. A great way to show the team your appreciation is with gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check. You can also write a positive service review on Google+, Yelp or our BBB account.

Question and answer interviews coming soon! We're currently looking for current or former RHR Cleaning customers to participant with our new video interviewing. You will be paid for your time and your picture will be posted online as well as on our website. Contact us for more details.
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Cleaning Timeframes
How long Does it Take to Clean a Refrigerator
Here's an idea of how long an area or appliance would take to clean:
A single door refrigerator can take anywhere from 45 minutes to 1.5 hours; we remove all compartments, clean, dry and put back into place. A double door refrigerator can take anywhere from 1 hour to 1.5 hours. Cleaning the Inside & outside of the stove can take anywhere from 15 minutes to 30 minutes. The microwave normally takes about 10-15 minutes. Vacuuming, wiping the inside and outside the kitchen cabinets can take anywhere from 20 minutes up to 1.5 hours. Cleaning a full bathroom can take anywhere from 30 minutes to 1.5 to clean. This is just a rough estimate because it simply boils down to the level of cleaning needed - Is it a wipe and go or our we dealing with a deep down, elbow scrub type of cleaning.
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The RHR Cleaning Services Difference

Watch our Carpet and Fabric Technician in Action
Raymond, busy at work

Service Recommendations

Our Service Recommendations

Our recommendation is an estimate and is solely based on our cleaning experience, the size of the property and if the property details are accurately provided. We encourage our clients to over-book rather than under-book the number of hours for one time, first time or occasional cleaning. There is no risk in over-booking, because we only charge for the time it takes to do the cleaning-any unused time will gladly be refunded. We do have a 2-hour minimum.

The risk in under-booking is that the cleaning may only be partially completed, and our schedule may not allow us to stay longer. Our teams are instructed to follow the priority requirements for the clean they are conducting. If you would like additional services performed, please contact our office at least one business day in advance so we can schedule the additional work. Changing the scheduling could create changes in fees.

Please be as specific as possible on your priority list to ensure your cleaning fits your needs. Our services are billed by the hour, we can only guarantee that our cleaners will work as efficiently and swiftly as possible for the specified amount of time. We may not be able to complete all tasks if time runs out.

Our Cleaning Recommendations

Quality Assurance

Professionalism and high-quality service is particularly important to us not just when we acquire NEW customers; it is just as important in retaining your business. To ensure customer satisfaction, we have a Quality Assurance Program in place, it consists of the following:
  • ⭐️ QUALITY CONTROL CHECKS - Quality Control will do random checks while your cleaners are onsite. The QC will use a custom checklist and score the cleaners’ performance. If the performance meets or exceeds our standards, the random visits will continue, and all will proceed as normal. However, if the performance is below standard and consequently, unsatisfactory, the QC will quality check again on the next scheduled visit to assess the cleaner’s performance, with expectations toward a marked level of improvement to ensure duties are being done thoroughly and completely.
  • ⭐️ COMMUNICATION LOGGING - We have a communication log for any compliments or issues a client may have. We welcome ALL communication, the good and the not so good. Always feel free to leave notes or send an email to communicate with us.
  • ⭐️ QUALITY CONTROL SHEETS - We use a quality control sheet that will require our cleaners to check certain things in a home to make sure nothing is being overlooked.
  • ⭐️ QC CHECKS WILL BE CONDUCTED ON ALL RECURRING WEEKLY, BI-WEEKLY, AND MONTHLY ACCOUNTS.
  • ⭐️ This helps us maintain our quality objectives and to assure our customers that we are and will continue to be able to deliver quality results on a continual basis.

Cleaning Checklists

Property Detail Forms

Service Tools

Quick References