Privacy Policy

1. Information We Collect

Depending on how you interact with RHR Cleaning Services, we may collect information such as:

• Your name
• Mailing or service address
• Telephone number
• Email address
• Information about your home, property or business needed to provide a cleaning quote or service
• Appointment and scheduling information
• Payment-related information necessary to process a transaction
• Information you voluntarily submit through forms, inquiries, reviews, applications or other communications

2. How We Use Your Information

We may use information you provide to:

• Respond to your questions and requests
• Prepare cleaning quotes
• Schedule and provide cleaning services
• Communicate with you about appointments
• Process payments
• Send service-related communications
• Respond to customer service issues
• Improve our website, services and customer experience
• Process employment or contractor applications
• Comply with applicable legal obligations

3. Forms and Third-Party Services

Some features on our website use third-party services to collect information or provide specific services.

These services may include online forms, appointment scheduling, payment processing, gift card purchases, customer programs and email communications.

When you use a third-party service, the information you submit may be processed according to that provider's own privacy policy and terms.

Our website may link to or use services including:

• Jotform for online forms and service requests
• Setmore for recurring client scheduling
• Square for gift card purchases
• Mailchimp for email communications such as our Birthday Club
• Social media platforms such as Facebook and X

4. Payment Information

When you make a payment, payment information may be processed by the payment provider handling that transaction.

RHR Cleaning Services does not intentionally store complete credit card or debit card numbers on our website.

Payment information should be submitted only through the designated payment service or payment form provided by RHR Cleaning Services.

5. Communications

If you provide your telephone number or email address when requesting a quote, scheduling service, contacting us or otherwise doing business with RHR Cleaning Services, we may use that information to respond to your request and communicate with you about your service.

Communications may include telephone calls, text messages, emails or other reasonable methods of communication related to your inquiry or customer relationship.

Marketing or promotional communications will be handled according to the applicable subscription or communication preferences available to you.

6. Cookies and Website Technology

Our website or third-party services used on our website may use cookies, pixels, analytics or similar technologies to help operate the website, understand website activity and improve the user experience.

Your browser may provide controls that allow you to manage cookies and similar technologies.

7. Information Sharing

RHR Cleaning Services does not sell your personal information simply because you submit an inquiry or request a cleaning service.

We may share information when reasonably necessary to operate our business, provide requested services, process transactions, communicate with customers, use third-party service providers, or comply with legal requirements.

8. Information Security

We take reasonable steps to protect information provided to us. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through ordinary email, text messages or website contact forms unless specifically requested through a secure service.

9. Links to Other Websites

Our website may contain links to websites, forms, scheduling services, payment providers, social media platforms and other third-party websites.

RHR Cleaning Services is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before submitting personal information.

10. Children's Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly request personal information from children under the age of 13.

11. Your Choices

You may contact us if you have questions about information you have provided to RHR Cleaning Services or if you would like to request that we update or correct information, subject to applicable legal and business requirements.

If you receive an optional marketing email, you may use the unsubscribe instructions included in that communication.

12. Changes to This Privacy Policy

RHR Cleaning Services may update this Privacy Policy from time to time as our website, services, technology or business practices change.

When changes are made, the updated policy will be posted on this page along with a revised effective date.